Personal data processing policy

1. Data controller

Moraich S.A.S., domiciled in Bogotá, Colombia, is the controller responsible for the personal data collected through this website. Contact email for the purposes of this policy: comercial@moraich.com.

2. Data we collect

Through the contact form we collect: first and last name, company or homeowners’ association, email address, phone number, the service line of interest and any message the data subject chooses to include. We do not collect sensitive data or data belonging to minors.

Additionally, we record technical browsing data for analytics purposes, under the terms of section 7.

3. Purpose of the processing

• Handling the request for information or assessment submitted by the data subject.
• Preparing and sending commercial proposals for consulting services.
• Maintaining communication throughout the business and contractual relationship.
• Sending related technical and commercial information, when the data subject has authorized it.
• Complying with applicable legal and contractual obligations.

4. Authorization

Authorization is given in advance, expressly and with full information, through the consent checkbox on the form. Without that authorization it is not possible to process the request.

5. Rights of the data subject

Under article 8 of Ley 1581 de 2012, the data subject has the right to:

• Know, update and correct their personal data.
• Request proof of the authorization granted.
• Be informed of the use given to their data.
• File complaints with the Superintendencia de Industria y Comercio.
• Revoke the authorization and request deletion of their data, when applicable.
• Access their personal data free of charge.

6. Procedure for exercising these rights

Inquiries and complaints may be sent to comercial@moraich.com. Inquiries are addressed within a maximum of ten (10) business days and complaints within a maximum of fifteen (15) business days, extendable under the terms of the law.

7. Analytics and cookies

This site uses web analytics tools to measure page usage and the effectiveness of its forms and contact channels. This data is processed in aggregate form and is not used to individually identify visitors. The data subject may configure their browser to restrict the use of cookies.

8. Retention

Data is retained for as long as necessary to fulfill the purposes described and the applicable legal obligations, and is deleted once it is no longer necessary or when the data subject validly requests it.

9. Effective date

This policy is effective as of its publication and remains in force for as long as Moraich S.A.S.carries out its corporate purpose. Any substantial modification will be communicated through this same channel.